Support Hub

Gold standard DPD carrier shipping

We invest in top tier international delivery, standard road and AIR services with DPD Global.

VAT Free sales for EU businesses

Make the biggest saving with VAT Free B2B orders for clients outside Ireland.

HOW DO I TRACK MY ORDER?

It’s on the way!

As soon as your order has been fulfilled, you'll receive a shipping confirmation email titled "Your order is on the way". You will then be able to track your order through the unique DPD tracking link in the email. If you haven't received an email yet, not to worry! Your order will usually take around 4-6 hours to be dispatched. After parcels leave our warehouse DPD takes charge of your delivery. *Please note, during peak and sales weeks tracking can take around 24-48 hours to update after dispatch

Slow or delayed delivery?

If you feel there is delay or other concerns, please contact DPD phone support directly with your DPD tracking code from the fulfilment email. DPD is best suited help resolve these issues

MORE QUESTIONS?

Please contact our support team at sales@coloursavers.com
CUSTOMS & IMPORT FEES

As all orders are currently shipped from Europe, you may have additional import fees upon delivery.

UK  – All UK orders are UK VAT and DUTY pre-cleared. They will pass through UK boarder will no requests for additional payments or charges. Simple warehouse to customer delivery service.

USA - All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department.

AUSTRALIA – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information

REFUSING TO PAY CUSTOMS If you choose to refuse the customs fee and the parcel is returned back to Colour Savers, a shipping & handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

MORE QUESTIONS?

Please contact our support team here sales@coloursavers.com
DELIVERY INFORMATION
Unfortunately due to the current circumstances we will only be dispatching from our warehouses  MONDAY - FRIDAY. This means orders placed on a Friday will be dispatched on the Monday so don't panic if you don't receive your shipping confirmation over the weekend!

Gold standard DPD carrier shipping

During to COVID-19 lockdowns please allow for 3-5 days for UK Delivery. Thank You

Colour Savers offers a Standard DPD 48hr delivery time to UK clients. Free with orders over £99.00 Ex Vat Colour Savers offers an Express DPD PRE 10.30 AM OR 12.OO AM delivery time to UK clients. Charged at an Extra £9.99. Please note this is postcode dependent. Simply select DPD Express UK as your delivery method at the checkout to avail of this fast service. Orders processed before 3.00pm will leave that day. Order processed after 3.00pm will leave the following day. For security reasons, DPD can only deliver to the Shipping Address that is provided by customers. Like all prices on our website, VAT will be added to your whole order at the checkout. Colour Savers offer real-time tracking via DPD emails received after the order is purchased and goods leave the warehouse. Customers can receive a text or email to inform what hour DPD will arrive with your parcel

Delivery Fees

Our UK Delivery Fee structure is as follows: Orders valued under £99.00 the delivery charge is £8.99
Free DPD 48 Hr Delivery with orders over £99.00 Ex VAT or more*
Please be aware that your order subtotal must be £99.00 or more.
Once the subtotal is £99.00 then the delivery is free

Remote Area Charge

A surcharge is applied per shipment when the delivery destination location is remote. Remote is defined by DPD as islands and highlands; or a postcode/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.

VAT Free Accounts

Colour Savers offer normal EU Import / Export rules. VAT Registered clients can import from our Ireland Depot. Simply register an account, adding your 9 digit VAT Number. (example: GB123456789) VAT number is verified on EU VIES Validation system for every order! All orders to that client are then VAT Free while the number is valid and active with HMRC.

Customer Care

Monday - 9:00am - 5:30pm
Tuesday - 9:00am - 5:30pm
Wednesday - 9:00am - 5:30pm
Thursday - 9:00am - 5:30pm
Friday - 9:00am - 4:00pm

Need Help?

Shoot us an email at sales@coloursavers.com or use our most popular messaging support system on the bottom right of our website. Available Monday to Friday during hours listed above.
Or
If you have an urgent request use our listed phone number below, leave a short message with your phone number and a member of our support team will call you back very quickly.

Tel UK: +0203 4688 396

Delivery Times

During to COVID-19 lockdowns please allow for 1-2 days for UK Delivery. Thank You

Colour Savers offers next day delivery to Republic of Ireland and Northern Ireland customers. Orders processed before 3:00pm leave that day. Order processed after 3:00pm will leave the following day. This applies to customers placing orders Monday to Thursday. Customers placing orders on Friday should order before 1:00pm to ensure their order leaves that day. For security reasons, DPD can only deliver to the Shipping Address that is provided by customers. Like all prices on our website, VAT will be added to your whole order at the checkout.

Delivery Fees

Our Delivery Fee structure is as follows: Orders valued under £89.00 Ex Vat the flat rate delivery charge is £5.99 Orders valued over £89.00 Ex VAT the flat rate delivery charge is £4.99

Customer Care

Monday - 9:00am - 5:30pm
Tuesday - 9:00am - 5:30pm
Wednesday - 9:00am - 5:30pm
Thursday - 9:00am - 5:30pm
Friday - 9:00am - 4:00pm

Need Help?

Shoot us an email at sales@coloursavers.com or use our most popular messaging support system on the bottom right of our website. Available Monday to Friday during hours listed above.
Or
If you have an urgent request use our listed phone number below, leave a short message with your phone number and a member of our support team will call you back very quickly.

Tel IRL: +353 1 5311600

Delivery Times

Colour Savers offers a 48hr delivery time to Dutch clients. Orders processed before 3.00pm leave that day. Order processed after 3.00pm will leave the following day. Like all prices on our website, VAT will be added to your whole order at the checkout. Colour Savers offer real-time tracking via DPD on all deliveries Customers can receive a text or email to inform what hour DPD will arrive with your parcel.

Delivery Fees

Our NL Delivery Fee structure is as follows: Orders valued under £99.00 the delivery charge is £8.99 Free DPD 48 Hr Delivery with orders over £99.00 Ex VAT or more* *Please be aware that your order subtotal must be £99.00 or more. Once the subtotal is £99.00 then the delivery is free. DPD Express Next Day NL - £9.99 (Certain products like Aerosols are not permitted to go by air. Please bear this in mind before placing your order)

VAT Free Accounts

Colour Savers offer normal EU Import / Export rules. VAT Registered clients can import from our UK Depot. Simply register an account, adding your VAT Number. (example: NL9999 9999 9B99) VAT number is verified on EU Validation system. All orders to that client are then VAT Free.

Customer Care

Monday - 9:00am - 5:30pm
Tuesday - 9:00am - 5:30pm
Wednesday - 9:00am - 5:30pm
Thursday - 9:00am - 5:30pm
Friday - 9:00am - 4:00pm

Need Help?

Shoot us an email at sales@coloursavers.com or use our most popular messaging support system on the bottom right of our website. Available Monday to Friday during hours listed above.
Or
If you have an urgent request use our listed phone number below, leave a short message with your phone number and a member of our support team will call you back very quickly.

Tel UK: +0203 4688 396

Delivery Times

Colour Savers offers a 48hr delivery time to Belgian clients. Orders processed before 3.00pm leave that day. Order processed after 3.00pm will leave the following day. Like all prices on our website, VAT will be added to your whole order at the checkout. Colour Savers offer real-time tracking via DPD on all deliveries Customers can receive a text or email to inform what hour DPD will arrive with your parcel.

Delivery Fees

Our BE Delivery Fee structure is as follows: Orders valued under £99.00 the delivery charge is £8.99 Free DPD 48 Hr Delivery with orders over £99.00 Ex VAT or more* *Please be aware that your order subtotal must be £99.00 or more. Once the subtotal is £99.00 then the delivery is free. DPD Express Next Day BE - £17.50 (Certain products like Aerosols are not permitted to go by air. Please bear this in mind before placing your order)

VAT Free Accounts

Colour Savers offer normal EU Import / Export rules. VAT Registered clients can import from our IRL Depot. Simply register an account, adding your VAT Number. (example: BE0999999999) VAT number is verified on EU Validation system. All orders to that client are then VAT Free.

Customer Care

Monday - 9:00am - 5:30pm
Tuesday - 9:00am - 5:30pm
Wednesday - 9:00am - 5:30pm
Thursday - 9:00am - 5:30pm
Friday - 9:00am - 4:00pm

Need Help?

Shoot us an email at sales@coloursavers.com or use our most popular messaging support system on the bottom right of our website. Available Monday to Friday during hours listed above.
Or
If you have an urgent request use our listed phone number below, leave a short message with your phone number and a member of our support team will call you back very quickly.

Tel UK: +0203 4688 396

Delivery Times

Colour Savers offers a 48hr delivery time to French clients. Orders processed before 3.00pm leave that day. Order processed after 3.00pm will leave the following day. Like all prices on our website, VAT will be added to your whole order at the checkout. Colour Savers offer real-time tracking via DPD on all deliveries Customers can receive a text or email to inform what hour DPD will arrive with your parcel.

Delivery Fees

Our FR Delivery Fee structure is as follows: Orders valued under £99.00 the delivery charge is £8.99 Free DPD 48 Hr Delivery with orders over £99.00 Ex VAT or more* *Please be aware that your order subtotal must be £99.00 or more. Once the subtotal is £99.00 then the delivery is free. DPD Express Next Day FR - £9.99 (Certain products like Aerosols are not permitted to go by air. Please bear this in mind before placing your order)

VAT Free Accounts

Colour Savers offer normal EU Import / Export rules. VAT Registered clients can import from our UK Depot. Simply register an account, adding your VAT Number. (example: FR0999999999) VAT number is verified on EU Validation system. All orders to that client are then VAT Free. Shipping costs & time France

Customer Care

Monday - 9:00am - 5:30pm
Tuesday - 9:00am - 5:30pm
Wednesday - 9:00am - 5:30pm
Thursday - 9:00am - 5:30pm
Friday - 9:00am - 4:00pm

Need Help?

Shoot us an email at sales@coloursavers.com or use our most popular messaging support system on the bottom right of our website. Available Monday to Friday during hours listed above.
Or
If you have an urgent request use our listed phone number below, leave a short message with your phone number and a member of our support team will call you back very quickly.

Tel UK: +0203 4688 396

Delivery Times

Colour Savers offers a 2/3 delivery time to Spanish clients. Orders processed before 3.00pm leave that day. Order processed after 3.00pm will leave the following day. Like all prices on our website, VAT will be added to your whole order at the checkout. Colour Savers offer real-time tracking via DPD on all deliveries Customers can receive a text or email to inform what hour DPD will arrive with your parcel.

Delivery Fees

Our Delivery Fee structure is as follows: Orders valued under £149.99 and the delivery charge is £17.00. Free DPD 3/4 day Delivery with orders valued over £149.99 or more.

VAT Free Accounts

Colour Savers offer normal EU Import / Export rules. VAT Registered clients can import from our IRL Depot. Simply register an account, adding your VAT Number. (example: ESX1234567X) VAT number is verified on EU Validation system. All orders to that client are then VAT Free.

Customer Care

Monday - 9:00am - 5:30pm
Tuesday - 9:00am - 5:30pm
Wednesday - 9:00am - 5:30pm
Thursday - 9:00am - 5:30pm
Friday - 9:00am - 4:00pm

Need Help?

Shoot us an email at sales@coloursavers.com or use our most popular messaging support system on the bottom right of our website. Available Monday to Friday during hours listed above.
Or
If you have an urgent request use our listed phone number below, leave a short message with your phone number and a member of our support team will call you back very quickly.

Tel UK: +0203 4688 396

Delivery Times

Colour Savers offers a 7 delivery time to Australian clients. Orders processed before 3.00pm leave that day. Order processed after 3.00pm will leave the following day. Like all prices on our website, VAT will be added to your whole order at the checkout. But VAT will be removed when selecting Australia as the shipping destination. Colour Savers offer real-time tracking via DPD on all deliveries Customers can receive a text or email to inform what hour DPD will arrive with your parcel.

Delivery Fees

Our Delivery Fee structure is as follows: Orders valued under £649.00 and the delivery AIR charge is £65.00. Free DPD AIR 7 day Delivery with orders valued over £649.00 or more. VAT Free Accounts for Australia Colour Savers clients due to normal EU Export rules. We do not charge local VAT on our exports to Australia. All orders to that client are therefore VAT Free.

Customer Care

Monday - 9:00am - 5:30pm
Tuesday - 9:00am - 5:30pm
Wednesday - 9:00am - 5:30pm
Thursday - 9:00am - 5:30pm
Friday - 9:00am - 4:00pm

Need Help?

Shoot us an email at sales@coloursavers.com or use our most popular messaging support system on the bottom right of our website. Available Monday to Friday during hours listed above.
Or
If you have an urgent request use our listed phone number below, leave a short message with your phone number and a member of our support team will call you back very quickly.

Tel UK: +0203 4688 396


*We currently  DO NOT SHIP to: Russian Federation, Iran, Venezuela, Pakistan, Lebanon, Syria, Bahrain, Kuwait, Kosovo and Saudi Arabia.



MORE QUESTIONS?

Please contact our support team here sales@coloursavers.com
Insurance / Package Protection 

Due to BREXIT and a global change in parcel delivery procedures following COVID-19.

Colour Savers will not be legally liable or responsible for packages once they dispatch from our warehouse with a parcel carrier.

Colour Savers is pleased to now offer independent insurance for only 1.5% of cart total, as an auto opt-in feature when purchasing on our website. You can also easily opt-out.

Route Package Protection Insurance protects the buyer for cases of theft, loss or damage, with a very easy and quick 15 day claim service from Route Insurance when needed.

UK / BREXIT
Following the UK leaving the EU single market ,all carriers and Colour Savers are not liable or responsible for any goods in transit to a international "third country". Orders placed for the UK market are placed on a import basis with the customer accepting risks of importation to a international "third country"

Summary
While the risk of loss, damage or theft is very low and more often associated with domestic / residential orders. We do recommend customers accept the opt-in insurance for large business size orders to ensure security and absolute peace of mind.